If your dog (or you) is not 100% satisfied with your purchase within 14 days of purchase then you can return it for a refund. Please contact firstname.lastname@example.org for additional information for the shipping address. The product you are requesting the refund/return must be in resalable conditions to be eligible, such as washed, altered, or damaged. Return shipping is the responsibility of the customer and not covered by Adventure Paws. Once we receive the product, we'll issue your refund.